Dad, 41, whose new home had 'hundreds of issues' gets Persimmon to rebuild it from scratch

A DAD whose new home had "hundreds of issues" got Persimmon to rebuild it from scratch.

Andrew Higgs, 41, bought his five-bedroom home in Cardiff in June 2019 but started to see the perfect property wasn't what he thought.

The dad-of-two said he alerted Charles Church, which is a house builder owned by Persimmon, of the issues immediately, but claims he was fobbed off multiple times.

Andrew said the full list of problems ran into the hundreds and included visible plasterboard joints, cracks appearing in the walls and ceilings, damaged roof joists and drainage issues to the front garden.

He told WalesOnline: "There was a long list of snags from day one and each week we would notice additional issues of poor workmanship."

An initial survey by CD Grey commissioned by the building firm had agreed to rebuild the home.

However when construction started, another inspection was commssioned by the National House Building Council and they determined that issues at the property fell short of ordering a rebuild.

Andrew added: "I kept on and would not back down on the agreement that was previously made, replace the walls and rebuild as per the codes of practice."

In October 2020, Charles Church finally agreed to an "unreasonable request" to replace all four external walls, adding they'd do it as a "gesture of goodwill".

Andrew had to move his famliy into temporary accomodation during the pandemic as the works were carried out.

When they were able to move into their home, Andrew claims the construction work had led to further damage – including his carpets, his CCTV cameras, the alarm system and the large family fridge freezer.

Persimmon reimbursed Andrew for the alleged damage but he claims his CCTV cameras captured workers for Fox Moving and Storage being careless with his property.

Fox Moving and Storage said "were no damages attributed" to the compnay and "no insurance claim was made", therefore in their view "a careful and professional service" was carried out.

However, Andrew claims there are still "outstanding" issues to this day.

Andrew said: "My family has endured immense stress and upheaval over the past 18 months, no thanks to having to move home during the pandemic and be given two completion dates that were not honoured.

"Persimmon repeatedly remind us we are having ‘gestures of goodwill’ but these are all issues that should have been right in the first place.”

 Persimmon’s legal team wrote to Andrew: “I can confirm all minor snagging issues you have raised have been noted by the site team already and are in hand.

"The cracking you report appears to be entirely normal settlement and are to be attended to shortly.

“With regard dates for the expected completion of works, it is not unreasonable for those to be extended, on notice to you due to matters beyond our control.

"Communication with you remained open, you were always informed of the anticipated dates and the progress of works which were carried out on your insistence. You remained in alternative accommodation at our cost for the duration.”

A spokesman for Charles Church East Wales said: “We have been in constant dialogue with Mr Higgs to try to address his concerns. We have at all times endeavoured to ensure Mr Higgs was happy with his home.

"We therefore agreed with him that we would go beyond the specific actions identified by the independent assessment of the property to resolve the situation.

“We will continue to liaise with Mr Higgs through his solicitor and remain committed to ensuring all customers are pleased with their homes.”

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