Tesco shoppers charged three times after weekend payment glitch – check your statement

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Tesco customers paid up to three times more for their shopping over the weekend due to a software glitch. Angry customers took to social media to warn others and advise them to check their bank statements.

The issue started on Friday where shoppers who paid via online bank Monzo were charged twice on Friday, according to MoneySavingExpert.

Another payment problem, which occurred on the weekend, meant contactless payments were declined but shoppers were still charged.

Taking to social media to share their problems, shoppers warned others of the issue.

One person said: “@Tesco I was told contactless was down yesterday after I had already scanned by card. I was told it didn’t go through and I had to get cash out to pay in cash. But the payment did go through and I have been charged twice. Please can you help?”

Another wrote: “Tesco you need to sort out your card machines at your extra store in Blackpool, you’re trying to take money off me twice.”

A third explained: “Tesco I’ve just hit the roof, you have removed £77.75 twice from my bank for something that you told me wasn’t working. You’ll be receiving a number of calls with a lot of unhappy customers.”

“I’d avoid paying in Tesco by contactless. I’ve been charged three times for the same transaction in the cafe. I can’t get my money back until Monday at least because it’s the weekend. Massive pain. Apparently it’s just contactless, card payments are still fine,” wrote a fourth.

Customers who shopped at the supermarket over the weekend should check they have not been charged extra for their groceries.

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However, Tesco said it would issue refunds automatically over the next few days. 

A spokesperson said: “We had a temporary problem with a small number of contactless card payments in our stores on Saturday.

“We very quickly fixed the issue but we are sorry to any customer that was affected.

“Customers will only pay once and duplicate authorisations in their accounts will be automatically reversed.”

The amount of time it will take for a refund may vary depending on the bank used.

This also isn’t the first time customers have had problems paying for their shop, a similar glitch happened back in February.

Other shops including Morrisons have also had similar problems.

In other Tesco news, the retailer recently announced that it would be trialling a new rapid delivery service which allows customers to have groceries delivered within one hour.

The initial trial of Whoosh will be available for customers in selected postcodes around Tesco’s Wolverhampton Willenhall Express store.

It follows the footsteps of Sainsbury’s who operates its own Chop Chop delivery business, as well as services through Deliveroo and Uber Eats.

Tesco online managing director, Chris Poad said: “Customers are telling us that they would welcome the addition of a 60-minute delivery to their door options as part of our online grocery service.

“We’ll use the pilot to understand how Whoosh could work best for both our customers and our colleagues.”

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