Tesco extends Clubcard points after shoppers fear they'll expire before they can use them

TESCO is giving Clubcard holders an extra six months to redeem their reward points, because of the coronavirus pandemic.

This allows customers with points due to expire in May extra time to spend them so they aren't missing out if they can't visit a shop.

Clubcard holders are able to spend their points in stores, online, or at Tesco petrol stations and 500 points is equivalent to £5.

But many people currently aren't able to visit their local Tesco, and have points due to expire at the end of May.

Some have spoken out on Twitter about not being able to spend their points.

One said: "I'm getting alerts telling me to use my Clubcard points for Chef & Brewer as they are about to expire. Obviously they are shut so I can't."

While another said: "Vouchers for Pizza Express received via Clubcard points from Tesco are valid for six months. If they expire soon, are they lost, which is unfair?."

These points are sent as vouchers every three months and are valid for two years. If they aren't spent, they are lost and cannot be refunded.

Now, Tesco has extended the end date of any vouchers due to expire in May by six months. Customers have until November 30, for vouchers issued in May 2018, in which to use them in stores or online.

Points can also be redeemed for reward vouchers which are up to three times more valuable.

These can be redeemed at partner companies and usually customers have six months to do this but because of closures they now have 12 months.

There's a huge range of options for the reward vouchers, from attractions including Legoland and Chessington World of Adventures to restaurants such as Prezzo and Bella Italia.

Clubcard customers should have already been contacted by Tesco to explain the changes, and with a new expiry date for their vouchers.

A Tesco spokesperson said: “As a little help from Clubcard, we are giving customers more time to use their vouchers which were due to expire on 31 May 2020.

"Any vouchers issued in May 2018 will now not expire until 30 November 2020, giving customers an extra six months to use them.

"We have also extended the time customers can use their Reward Partner vouchers from six months to 12 months from the original order date.

We advise customers to visit our Reward Partners page on the Clubcard website for updates on where and how to redeem them.”

Details of which companies are still open, and how they are not operating, can be found on the Tesco reward partners page of the website.

Vouchers are issued in February, May, August and November and it is sending out the latest round to customers next week.

Tesco said it's not currently in a position to say what will happen with the vouchers which will be issued in August.

A number of changes have been made at Tesco supermarkets in order to keep staff and customers safe. These include shorter opening hours, limiting the number of people in stores and social-distance queuing.

As opening times vary between branches, customers are advised to use the online store finder to double-check the hours for their nearest branch.

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